Faraday Grid is growing rapidly and is generating intensifying amount of interest globally. To support the volume of requests and enquiries, Faraday is in need of a Customer Relations Officer to act as the coordinator of the response process.
Be the first point of contact for Faraday Grid in-person and digitally. Handle any enquiries (email, telephone, personal visits) professionally and efficiently. Recognise relevance of enquiries and by understanding the internal workings of Faraday be able to direct critical enquiries to the relevant personnel. Ensure that the Faraday Grid brand is represented appropriately in all communications.
Scope of the role
Reporting to the Head of Communications, the role will entail reacting and responding to incoming enquiries as well as ensuring external parties are informed about, consulted upon, and engaged with. The person fulfilling this role is responsible for the efficient running of the daily reception operation in the Edinburgh office as well as keeping track of enquiries through all channels from website enquiries and across social media channels, and liaising with team members to ensure prompt responses.
This role will involve executing social media activity to support the external communications program.
This person will be able to recognise trends in customer enquiries and make recommendations to the Head Of Communications about how to improve external affairs engagement, and contribute to building processes that enable more efficient response.
Skills and qualifications
Is well-organised, reliable, and able to work effectively and professionally under pressure
Loves the energy, intensity and excitement of a fast-growing company in a sector undergoing significant transition.
Demonstrates reliability, transparency, open-mindedness, aspiration and rigour
Pays attention to detail and has good work presentation, including laying out letters, memos, reports and minutes
Maintains confidentiality of information (written or oral)
Works effectively in a multicultural team with excellent communication skills in multicultural, multi-lingual environments, cultural awareness
Has excellent interpersonal skills, friendly, professional
Is proficient in use of Microsoft Office and flexible learning of company channels
Has thorough knowledge and understanding of customer service best practice
Has a thorough understanding of social media channel dynamics, trends and best practice
Has an understanding of efficient office management
Working at Faraday
You will be joining a diverse group of brilliant minds who will challenge you intellectually and encourage you to prosper. In addition to a competitive salary, we also offer:
Generous holiday allowance to give you time to re-energise
Private medical insurance to keep you healthy
Life assurance for peace of mind
Retirement plan contributions so you can save for the future
Visa application and relocation support, where appropriate
We are proud of our diversity and committed to ensuring our opportunities are accessible to all talented people. If additional support or flexible arrangements would enable you to participate, please tell us in your application.
Successful applicants will be contacted within 2 weeks and offers of employment are subject to thorough background checking.
Up to £40,000
Reports to: Head of Communications
Collaborates with: all department + external contacts